The easiest approach is to make reviewing simple with a direct Google review link, QR code, counter signs, cards and staff prompts. Google specifically recommends using a review link or QR code to ask customers for reviews.

Yes. You can choose when the AI replies are sent, so responses don’t have to be posted immediately after a customer leaves a review. This helps your replies feel more natural and gives you control over how quickly your business responds.

Google recommends replying to reviews because it shows customers that their feedback matters.

Google’s own advice is to keep review requests short, simple and conversational rather than promotional.

Yes. We also offer an affordable Google Profile Care service to help keep your Business Profile looking complete, current and professionally maintained.

Each month, we can help with things like dismissing outstanding profile cards, checking your business information, opening hours and photos, and making sure your profile stays up to date. It’s a simple, low-cost way to keep your Google presence in good shape without having to remember to manage it yourself.

There is a small usage charge of 8¢ for each AI-generated review reply that is sent. If you or a staff member replies to the review before the AI does, there is no AI reply charge for that review. For most small businesses, these usage costs remain very low.