We time the requests to go out when your customers are likely to be most satisfied — right after their purchase, appointment, or service. This maximises the chances of getting positive reviews.

Yes! You can personalise the wording, timing, and tone of both SMS and email messages to match your brand and voice.

If a customer isn't fully satisfied, the system also asks them to share their feedback privately with you so you can follow up and make things right. f you receive a negative review, the system helps you respond calmly and professionally, while also giving you insights into what went wrong so you can improve moving forward.

Yes, you’ll receive alerts when new reviews and private feedback comes in, so you can respond quickly and keep your engagement high.

Yes, you’ll need a verified Google Business Profile so we can direct happy customers to the correct place to leave a review. If you don’t have one, we can help you set it up.

We can’t delete reviews, but by increasing the number and quality of your reviews over time we can help protect and improve your overall rating.

Absolutely. Once it’s set up, it runs automatically. We handle the setup for you, and you’ll have access to a simple dashboard to track your results.

This service is included in the Save Time & Money Automation Plan. The AI Employee Plan also includes all of the features of the Save Time & Money Automation Plan.